Terms & Conditions

Welcome to ContCave, operated by Arkanet Ventures LLP("Company", "we", "us", or "our"), a limited liability partnership registered under the laws of India, with its registered office at SN/317-A, Shanti Nagar, Lucknow, Uttar Pradesh – 226008.

ContCave is a technology platform that connects studio owners ("Hosts") with individuals and businesses ("Clients" or "Bookers") seeking to book creative studio spaces and production facilities ("Studios") for photography, videography, content creation, and related professional activities.

By accessing or using the Platform at contcave.com or any associated mobile application, you ("User", "you") agree to be bound by these Terms & Conditions ("Terms"). If you do not agree, please do not use the Platform.

1.1 You must be at least 18 years of age to use the Platform. By using the Platform, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

1.2 If you are using the Platform on behalf of a company, organization, or other legal entity, you represent that you have the authority to bind that entity to these Terms.

1.3 The Company reserves the right to refuse access to any User who has previously violated these Terms or has been banned from the Platform.

2.1 You must create an account to book a Studio or list a Property on the Platform. You agree to provide accurate, current, and complete information during registration.

2.2 You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

2.3 You must immediately notify the Company of any unauthorized use of your account.

2.4 The Company reserves the right to suspend or terminate any account at its sole discretion, with or without prior notice, for any violation of these Terms.

3.1 ContCave is a marketplace and technology platform only. We facilitate connections between Hosts and Clients. We do not own, operate, manage, or control any Studio listed on the Platform.

3.2 The Company is not a party to the transaction between the Host and the Client. The contractual relationship for the provision of studio services is solely between the Host and the Client.

3.3 While we verify listings and Host credentials to the best of our ability, we do not guarantee the accuracy of any listing information, the quality of any Studio, or the conduct of any Host or Client.

3.4 The Company shall not be held liable for any dispute, damage, injury, loss, or claim arising from the use of any Studio booked through the Platform.

4.1 All bookings are made through the Platform and are subject to availability and confirmation by the Host (for approval-required listings) or automatic confirmation (for instant booking listings).

4.2 By making a booking, the Client agrees to:

4.3 A booking confirmation constitutes a binding agreement between the Client and the Host for the specified date, time, duration, and services.

5.1 All payments must be made through the Platform's secure payment gateway. Off-platform payments are not recognized and are made at the User's own risk.

5.2 Prices displayed on the Platform are exclusive of GST unless otherwise specified. GST @ 18% will be added to the booking total at checkout.

5.3 The total booking amount includes the base studio rental fee, charges for selected sets, add-on services, and applicable taxes.

5.4 Prices are set by the Host and may vary based on the time of day, day of the week, or special packages. The Company does not control pricing.

5.5 The Company charges a service fee (Platform Commission) which is deducted from the Host's payout. This fee is not separately charged to the Client.

5.6 GST and Input Tax Credit:

6.1 Cancellation by the Client is subject to the following policy:

6.2 Cancellations must be made through the Platform. Verbal, email, or off-platform cancellations are not valid.

6.3 Refunds, where applicable, will be processed within 7–10 business days to the original payment method.

6.4 Service fees and payment gateway charges may be non-refundable even where a refund is issued for the booking amount.

6.5 If the Host cancels a confirmed booking, the Client shall receive a full refund regardless of timing.

7.1 If the Client fails to arrive at the Studio within 30 minutes of the booked start time without prior cancellation through the Platform, it shall be treated as a No-Show.

7.2 In case of a No-Show:

7.3 If the Client is running late, they should contact the Host directly (contact details are shared upon booking confirmation). The Host may, at their sole discretion, accommodate a late arrival, but is not obligated to extend the session beyond the booked end time.

8.1 The Client must vacate the Studio at the end of the booked duration. Continued use of the Studio beyond the booked time constitutes an Overstay.

8.2 Additional hours beyond the booked duration will be charged as per studio policy the standard hourly rate, billed in minimum increments of 30 minutes.

8.3 The Host is entitled to request the Client to vacate immediately upon expiry of the booked time. If the Client refuses, the Host may contact the Company and/or local authorities.

8.4 Any additional charges for overstay will be processed through the Platform and will be billed to the Client separately.

8.5 The Client shall be liable for any losses, penalties, or refunds arising from their overstay affecting subsequent bookings at the same Studio.

9.1 The Client and all members of the Client's party must conduct themselves in a professional, respectful, and lawful manner at all times while on the Studio premises.

9.2 The following activities are strictly prohibited at any Studio booked through the Platform:

9.3 The Host reserves the absolute right to deny entry, discontinue a session, or evict the Client and their party from the premises if any of the above violations occur. No refund shall be issued in such cases.

10.1 The Client shall be fully responsible for any loss of, or damage to, the Studio premises, equipment, sets, props, furniture, or any other property of the Host caused during the booking by the Client or any member of the Client's party.

10.2 "Damage" includes but is not limited to: breakage of equipment or props, staining or tearing of backdrops and fabrics, damage to walls, flooring, or sets, electrical damage caused by unauthorized equipment connections, and damage caused by spills, misuse, or negligence.

10.3 Normal wear and tear from standard, careful studio usage shall not constitute damage.

10.4 In the event of damage:

10.5 If the Client disputes the damage claim, the Company shall review the evidence and make a determination at its sole discretion. The Company's decision shall be final and binding.

10.6 The Company (ContCave / Arkanet Ventures LLP) shall not be directly liable for any damage claims. The Company acts solely as a facilitator between the Host and the Client.

11.1 The Host reserves the right to refuse entry or discontinue service to any Client who:

11.2 If the Host refuses service for legitimate reasons under this Section, no refund shall be issued to the Client.

11.3 If the Company determines that the Host's refusal was unjustified, discriminatory, or in bad faith, the Company may issue a refund to the Client at the Host's expense.

12.1 If the Client arrives at the Studio and finds that the facilities, equipment, amenities, or services are materially different from what was listed on the Platform, the Client may:

12.2 The Company shall investigate the complaint and, if the claim is substantiated, may issue a partial or full refund to the Client and take corrective action against the Host's listing, which may include mandatory updates, suspension, or removal.

12.3 The Client must report service complaints within 24 hours of the booking date. Complaints raised after this period may not be eligible for refund consideration.

13.1 Neither party shall be liable for failure to perform obligations under these Terms due to events beyond their reasonable control, including but not limited to: natural disasters, pandemics, epidemics, government-imposed lockdowns or curfews, riots, civil unrest, wars, terrorist acts, power failures, internet outages, or acts of God.

13.2 In the event of Force Majeure affecting a booking:

14.1 Clients may leave reviews and ratings for Studios after completing a booking. Reviews must be honest, factual, and based on the Client's genuine experience.

14.2 Reviews that contain defamatory content, personal attacks, discriminatory language, or content unrelated to the booking experience may be removed by the Company at its discretion.

14.3 Hosts may respond to reviews through the Platform. Hosts may not offer incentives or threaten Clients in exchange for favorable reviews.

14.4 The Company does not edit or censor reviews except as stated in Clause 14.2 and reserves the right to remove reviews that violate these Terms.

15.1 All content on the Platform, including but not limited to text, graphics, logos, icons, images, software, and compilations - is the property of Arkanet Ventures LLP or its content suppliers and is protected by Indian and international intellectual property laws.

15.2 Users may not copy, reproduce, distribute, modify, or create derivative works from any Platform content without prior written consent from the Company.

15.3 "ContCave" and associated logos and trademarks are the property of Arkanet Ventures LLP. Unauthorized use is strictly prohibited.

16.1 The collection, use, and protection of personal data is governed by our Privacy Policy, available at contcave.com/privacy-policy.

16.2 By using the Platform, you consent to the collection and processing of your personal data as described in our Privacy Policy.

16.3 The Company shall not sell, rent, or share your personal information with third parties except as necessary to operate the Platform, comply with legal obligations, or as described in our Privacy Policy.

17.1 The Platform is provided on an "as is" and "as available" basis. The Company makes no warranties, express or implied, regarding the Platform's availability, accuracy, reliability, or suitability for any particular purpose.

17.2 The Company does not warrant that the Platform will be uninterrupted or error-free, that any defects will be corrected, or that the Platform is free of viruses or other harmful components.

17.3 The Company does not endorse, guarantee, or assume responsibility for any Studio, Host, Client, or third-party service advertised or offered through the Platform.

18.1 To the maximum extent permitted by applicable law, the Company, its partners, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: loss of revenue, loss of data, loss of business opportunity, personal injury, or property damage, arising from or related to the use of the Platform or any Studio booked through the Platform.

18.2 The Company's total aggregate liability to any User for any claim arising under these Terms shall not exceed the total amount paid by that User to the Company in the 12 months preceding the event giving rise to the claim.

18.3 The Client acknowledges that the use of any Studio is at the Client's own risk. The Company is not responsible for the actions, omissions, or negligence of any Host.

19.1 You agree to indemnify, defend, and hold harmless the Company, its partners, directors, officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

20.1 The Company may suspend or terminate your account and access to the Platform at any time, with or without cause, with or without notice.

20.2 Upon termination, any pending bookings may be cancelled, and refunds will be processed in accordance with the Cancellation Policy.

20.3 Sections that by their nature should survive termination (including Limitation of Liability, Indemnification, and Dispute Resolution) shall survive.

21.1 In the event of any dispute arising out of or in connection with these Terms, the parties shall first attempt to resolve the dispute amicably through the Company's support channels within 30 days.

21.2 If the dispute is not resolved amicably, it shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, conducted by a sole arbitrator mutually agreed upon. The seat and venue of arbitration shall be New Delhi, India.

21.3 The arbitration proceedings shall be conducted in English.

21.4 The courts of New Delhi, India shall have exclusive jurisdiction.

22.1 The Company reserves the right to modify these Terms at any time. Updated Terms will be posted on the Platform with the revised "Last Updated" date.

22.2 Your continued use of the Platform after any modification constitutes your acceptance of the updated Terms.

22.3 For material changes, the Company will make reasonable efforts to notify registered Users via email or in-app notification at least 15 days before the changes take effect.

In accordance with the Information Technology Act, 2000, and the Consumer Protection Act, 2019, the Grievance Officer for the Platform is:

The Grievance Officer shall acknowledge complaints within 48 hours and endeavour to resolve them within 30 days.

For any questions regarding these Terms, please contact us at: